I recently had the opportunity to try the barbacoa tacos at Joe's Bakery and Coffee Shop, a place with a long-standing history in the Austin community. Unfortunately, my experience left a lot to be desired. First, the barbacoa itself was a letdown. The meat lacked the tenderness and flavor I had expected from a place with such a rich family tradition. It was dry and lacked the rich, juicy texture that is characteristic of well-prepared barbacoa. It seemed like it had been sitting out for a while before being served. When I returned back with my take out I was told they outsource that meat and "It is what is, no refunds." It's important to note that Joe's Bakery and Coffee Shop has a policy of not refunding or replacing orders that are deemed unsatisfactory. This means that if you receive a bad order or encounter any issues with your meal, you will not have the option for a refund or a replacement. This policy can be frustrating for customers who expect a certain level of quality and service, especially considering the long-standing history of Joe Avila's family serving the Austin community. It's essential to keep this policy in mind when deciding whether or not to dine at this
Pros: First, the barbacoa itself was a letdown. The meat lacked the tenderness and flavor I had expected from a place with such a rich family tradition. It was dry and lacked the rich, juicy texture that is characteristic of well-prepared barbacoa. It seemed like it had been sitting out for a while before being served. When I returned back with my take out I was told they outsource that meat and "It is what is, no refunds." It's important to note that Joe's Bakery and Coffee Shop has a policy of not refunding or replacing orders that are deemed unsatisfactory. This means that if you receive a bad order or encounter any issues with your meal, you will not have the option for a refund or a replacement. This policy can be frustrating for customers who expect a certain level of quality and service, especially considering the long-standing history of Joe Avila's family serving the Austin community. It's essential to keep this policy in mind when deciding whether or not to dine at this establishment. Moreover, the tortillas used for the tacos were a disappointment. They were dry and tasted stale, which greatly affected the overall experience. A good taco relies heavily on its tortilla, an
Cons: Moreover, the tortillas used for the tacos were a disappointment. They were dry and tasted stale, which greatly affected the overall experience. A good taco relies heavily on its tortilla, and in this case, it fell short. Additionally, it's worth mentioning that Joe's Bakery and Coffee Shop applies a 3% take-out fee to all orders. This fee is attributed to the increasing cost of paper goods required for take-out orders. While I understand the need to cover expenses, it's important for customers to be aware of this additional charge when placing their orders. Furthermore, the service was lackluster. The staff seemed disinterested and inattentive, which further dampened the overall experience. It's a shame that a place with such a longstanding reputation fails to maintain the same level of quality in both its food and service. And let me echo was is said time and time again, management is rude and the lack of empathy really demonstrates how they feel about their customers. There is a sense of arogance and a disregard for customer concerns is apparent that greed is consuming the business model this establisment was built on. Given the history associated with this establishmen
